> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zelto.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Live transfer analysis

> Requires Reports entitlement. Inclusive UTC dates, default 14 days and maximum 90. Company scope follows call attribution, not shared-agent membership.



## OpenAPI

````yaml /docs-openapi.json get /v1/reports/transfers
openapi: 3.1.0
info:
  title: Zelto REST API
  version: v1
  description: >-
    Programmatic access to your Zelto organization. Every endpoint is scoped to
    the organization the API key belongs to. Mint a key at Settings →
    Integrations → API Call Upload.
servers:
  - url: https://api.zelto.ai
    description: Production
security:
  - bearerAuth: []
tags:
  - name: Agents
    description: Voice and chat bots normalised through Zelto's ingestion pipeline.
  - name: Conversations
    description: Calls, chats, and voicemails — plus their transcripts and recordings.
  - name: Customer Metrics
    description: >-
      Customer-provided evaluations attached to a call (requires metrics
      enabled).
  - name: Reviews
    description: Human review state for conversations.
  - name: Buckets
    description: Reviewer routing — group conversations for batched review.
  - name: Companies
    description: Clients or brands your agents work for, and their logos.
  - name: Findings
    description: >-
      Structured issues discovered during analysis, with optional conversation
      attachments and comments.
  - name: Experiments
    description: >-
      Prospective measurement of two externally routed prompt versions across
      independent monitor outcomes.
  - name: Organizations
    description: >-
      Headless org provisioning. Requires an admin/service API key (not a
      read-only org-scoped customer key).
paths:
  /v1/reports/transfers:
    get:
      tags:
        - Reports
      summary: Live transfer analysis
      description: >-
        Requires Reports entitlement. Inclusive UTC dates, default 14 days and
        maximum 90. Company scope follows call attribution, not shared-agent
        membership.
      operationId: getTransferReport
      parameters:
        - name: metricId
          in: query
          required: true
          schema:
            type: string
            format: uuid
        - name: companyId
          in: query
          required: false
          schema:
            type: string
            format: uuid
        - name: from
          in: query
          required: false
          schema:
            type: string
            format: date
        - name: to
          in: query
          required: false
          schema:
            type: string
            format: date
      responses:
        '200':
          description: Report with effective window
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CustomerTransferReport'
        '400':
          description: Invalid parameters
        '401':
          description: Authentication required
        '403':
          description: Reports entitlement required
        '404':
          description: Transfer monitor not found
components:
  schemas:
    CustomerTransferReport:
      type: object
      required:
        - monitor
        - window
        - rows
        - questions
        - agents
      properties:
        monitor:
          type: object
          properties:
            id:
              type: string
              format: uuid
            name:
              type: string
            version:
              type: integer
            sampleRate:
              type: number
        window:
          type: object
          properties:
            from:
              type: string
              format: date
            to:
              type: string
              format: date
          required:
            - from
            - to
        rows:
          type: array
          items:
            type: object
            properties:
              agentId:
                type: string
              disposition:
                type: string
              patientType:
                type: string
              task:
                type: string
              reason:
                type: string
              count:
                type: integer
              evaluated:
                type: integer
              examples:
                type: array
                maxItems: 3
                items:
                  type: string
                  format: uuid
        agents:
          type: array
          items:
            type: object
            properties:
              agentId:
                type: string
              name:
                type: string
              calls:
                type: integer
              evaluated:
                type: integer
              avoidable:
                type: integer
              abandoned:
                type: integer
              completed:
                type: integer
              taskKnown:
                type: integer
              dispositionKnown:
                type: integer
              avoidableRate:
                type: number
                nullable: true
              completionRate:
                type: number
                nullable: true
              incomplete:
                type: integer
              failureRate:
                type: number
                nullable: true
        questions:
          type: array
          maxItems: 20
          items:
            type: object
            properties:
              question:
                type: string
              count:
                type: integer
              examples:
                type: array
                maxItems: 3
                items:
                  type: string
                  format: uuid
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: >-
        Send `Authorization: Bearer YOUR_API_KEY`. The key resolves to a single
        organization.

````