> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zelto.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Slack

> Chat with Zelto from Slack and route per-agent updates to channels.

## Connect

1. Open **Settings → Integrations → Slack** and click **Add to Slack**.
2. Choose the workspace you want to connect, review the requested
   permissions, and authorize.
3. The card shows the connected workspace name and the install date.

## Chat with Zelto in Slack

Ask Zelto about your [agents](/docs/agents), [calls](/docs/conversations),
[findings](/docs/findings), and analytics right from Slack — the same assistant
you get in the dashboard, in read-only form. Two ways to reach it:

* **Direct message** the Zelto app. Open a DM and ask a question — no setup
  beyond connecting Slack.
* **@mention** the app in a channel you've **marked for chat**. On the Slack
  settings page, hit **Use for chat** on a channel, invite the bot
  (`/invite @Zelto`), then mention it: `@Zelto how many calls did Sales handle
  yesterday?`

Zelto replies in a thread and holds the context as the conversation continues.
In a DM, just keep replying in that thread. In a channel, @mention the app again
in your thread reply — Zelto only sees messages that mention it, so a plain
reply won't reach it. @mentions in channels you haven't marked for chat are
ignored, so your channels stay quiet.

<Note>
  Zelto can also make changes from Slack — create or edit agents,
  [findings](/docs/findings), buckets, review queues, and solution drafts — but
  never silently. Every change is proposed with **Approve** / **Cancel**
  buttons and only runs when a teammate with edit access taps **Approve**.
  Deleting is dashboard-only, as is listening to recordings or viewing charts.
</Note>

### Who can chat

Zelto matches your Slack email to your Zelto account and answers as you — scoped
to your organization and your permissions. If your Slack email isn't on a Zelto
member, Zelto replies asking you to have an admin invite you first.

<Note>
  Connected Slack before chat shipped? Reconnect from **Settings → Integrations
  → Slack** to grant the new permissions — the page shows a **Reconnect** prompt
  when it's needed.
</Note>

## Route channels

Routing lives on the Slack card under **Settings → Integrations → Slack**:

* **Add a channel** — pick the channels Zelto can post to. For a private
  channel, invite the bot first (`/invite @Zelto`) or adding it will fail.
* **Set a default channel** — where an agent's updates go unless you
  route that agent somewhere more specific.
* **Map a channel per agent** — send a high-priority agent's updates to
  its own channel.
* **Send a test message** — confirm a channel is wired up before you rely on it.

<Note>
  An agent posts to Slack only when routing exists for it — a per-agent
  channel, or the default. With no routing for the agent, there's nowhere to
  send its updates, so nothing posts.
</Note>

## Daily status message

Each agent can post a once-a-day summary to its Slack channel: how many
[conversations](/docs/conversations) it handled the day before. It's opt-in per
agent and off by default.

Turn it on from the agent's settings (**Agents → pick an agent → Settings**),
in the Slack section that appears once Slack is connected:

* **Send daily status to Slack** — toggle the message on for this agent.
* **Delivery time** — pick the time of day it sends, in your organization's
  timezone. The picker steps in 15-minute increments.

The message lands in the agent's [routed channel](#route-channels) —
its per-agent channel if you mapped one, otherwise the default channel. With no
routing for the agent, there's nowhere to send it, so nothing posts (the
settings page prompts you to pick a channel). The post names the agent, the
previous day's conversation count, and a **View agent** link back into Zelto.

## What Zelto can do

Zelto posts the opt-in daily status message to the channels you wire up, and
answers chat in DMs and in channels you mark for chat. It only reads messages
addressed to it — direct messages and @mentions — never other channel traffic,
and never channels it isn't invited to. Chat can both look things up and propose
changes; proposed changes wait for an explicit **Approve** tap from a teammate
with edit access before anything is written, and deletions are never offered
from Slack.

## Disconnecting

**Disconnect** revokes our OAuth token and stops Slack delivery immediately.
Re-connect to resume.

## Related

* [Google Chat](/docs/integrations/google-chat) — the other notification channel.
* [Agents](/docs/agents) — turn on an agent's daily status message.