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A report is a written analysis of your voice AI operation — the kind of thing a business analyst would put together in a real BPO. Where a finding is the durable record of one recurring problem and a change is the record of a fix, a report answers an open-ended question about how the operation is running: “Why did our conversion go up in May?”, “How are we handling the after-hours scenario?”, or “What’s different between agent A and agent B in the A/B test?” Reports live under Reports in the sidebar, scoped to your organization (not to a single agent).

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Requesting a report

Press Request report and describe what you want to understand: The report is created immediately and opens to its own page. The body starts empty — you (or, later, an automated job) fill in the analysis.

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Generation status

Every report carries a generation status shown as a badge on the list and detail pages: Automated, AI-generated reports are not available yet, so a requested report sits in Waiting for generation. You can write the analysis by hand in the editor in the meantime — the body is fully editable regardless of status.

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Creating and editing from chat or the API

You don’t have to use the Request report button. Ask Zelto in chat — “create a report titled … about …” — and it proposes the report for you to confirm before it’s saved. The same actions are available to scripts and external agents over the MCP server as the create_report and update_report tools (with list_reports / get_report to find and read existing ones), so an automated workflow can file a report or update its title, request, body, or status programmatically.

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Anatomy of a report

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Data widgets

A data widget turns a report from a static write-up into a live dashboard. It runs a query against your analytics store and renders the result as a table or chart that re-runs every time the report is opened, so the numbers stay current as new calls come in. In the report editor, type / and choose Data widget, then fill in: Press Run to execute it. Use the refresh button in the widget header to re-run on demand, the pencil to change the query, and the chart/table toggle to switch views. Results are capped at the first 1,000 rows. Data widgets are read-only and scoped to your organization: every query is automatically restricted to your org’s rows on the analytics tables, and only SELECT / WITH / DESCRIBE / EXPLAIN / SHOW statements are allowed — writes and cross-organization access are rejected. The same querying capability is available conversationally through Ask Zelto and over the MCP server.
  • Findings — the recurring problems a report often explains.
  • Changes — the fixes that follow from what a report uncovers.
  • Agents — the agents whose behavior a report analyzes.