Skip to main content
When one agent looks off, this is how you dig in — from its activity trends down to the calls and findings behind them.

​
1. Open the agent

From Agents, open the agent. The detail page shows a call-volume trend chart and an hour-by-day heatmap, so you can tell whether today’s dip is a blip or a trend.

​
2. Drill into the calls

The detail page lists the agent’s most recent conversations. Open a call to read the transcript next to the system prompt and listen to the recording. To narrow in, filter the conversations by ended reason, has-audio, or date range. The agent’s system prompt (and its flow) are on the detail tabs too, so you can check its behavior against what it was actually told to do.

​
3. Work the findings

When open findings for an agent pile up, the agent surfaces a prompt to review them. From there, triage the findings and capture a solution for the fix.

​
Audit programmatically

  • MCP — get_agent, list_conversations, and query_database for ad-hoc aggregations over the agent’s calls (e.g. failure counts by ended reason).
  • Agents — the concepts behind an audit.
  • Conversations — the calls you’re drilling into.
  • Findings — the recurring issues you promote and fix.